Job Details
Position Title: Member Experience Navigator
General job duties, responsibilities, expectations:
Our Navigators are the first line of triage for our Medicare Advantage members needing assistance with a variety of topics. Calls will range from verifying supplemental benefits, finding providers, accessing members benefit portal, directing to appropriate departments for further assistance, etc.
Standard computer programs used in the department:
Excel, Word, Outlook, Webex,
Required skills and minimum years of experience:
High level of Customer Service, dealing exclusively with Medicare Beneficiaries. Ability to problem solve, listen with empathy, communicate clearly, pleasant speaking voice. Top level phone skills are a must.
Specific licensures and certifications/registrations required:
N/A
Are there direct reports for this position:
No
Dress Code:
Business casual
Tell us about the unit/department specific training and orientation program.
Selected individuals will be trained by our lead Navigators and Manager of Inside Sales. This will consist of in-person and virtual trainings, reading materials, and training videos.
About us :
At MedCadre , we’re dedicated collaborators, bridging the gap between top-tier professionals and healthcare organizations that prioritize excellence. By fostering transparent communication and leveraging deep industry expertise, we build enduring partnerships rooted in trust.
For more relevant healthcare job opportunities, please visit our website: MedCadre Careers
